# Store Manager (Kuala Lumpur) - Pipeline Hiring

**Company**: H&M Group
**Location**: Kuala Lumpur
**Experience**: senior
**Job type**: full-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://jobs.smartrecruiters.com/HMGroup/744000161421594-store-manager-kuala-lumpur-pipeline-hiring?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/store-manager-kuala-lumpur-pipeline-hiring-d95ddbec-81d/

## Description

As the Store Manager, you are responsible for the overall performance of an individual store. You lead a team of people to ensure the store is run efficiently, securing both direct and indirect customer service to maximise profit.

Key responsibilities:

- Lead and grow your Management Team to drive business growth, guiding them through the employee life cycle.

- Co-create strategies with Floor Managers and Visual teams to increase performance and maximise profit.

- Contribute to the Area Team's sales strategy, providing feedback on figures and allocation.

- Report to the Area Manager.

- Plan turnover and hours with your Floor Managers to secure effective schedule planning.

- Oversee the implementation of the commercial plan into the store experience plan, adapting to local customer needs.

- Provide constructive feedback to the Management Team.

- Monitor and control variable costs, working with the COR and team to avoid stock loss.

- Ensure a safe working environment for customers and staff, respecting legal requirements.

- Supervise with the COR to ensure compliance with banking and audit guidelines.

- Collaborate with the H&M support office on country specifics, security, payroll, and facilities.

Requirements:

- Plan, communicate, and implement long-term strategies for your store regarding turnover, KPIs, and staff levels.

- Organise store routines efficiently.

- Analyse sales figures, selling reports, and KPIs to create actions for business needs.

- Evaluate service results and develop actions to increase service experience.

- Support budget forecasts and selling targets.

- Ensure Sales Advisors and Managers receive appropriate training.

- Secure succession planning by identifying future talents.

- Act as a customer service role model.

- Review and manage employee performance regularly and fairly.

Benefits:

- 25% staff discount across all H&M Group brands.

- Clothing Allowance.

- Annual Leave.

- Development Opportunities.

- H&M Incentive Program (HIP).

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/HMGroup/744000161421594-store-manager-kuala-lumpur-pipeline-hiring?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)