# Customer Experience Customer Success Specialist, Splunk

**Company**: Cisco
**Location**: Copenhagen
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Copenhagen-Denmark/Customer-Experience-Customer-Success-Specialist--Splunk_2024931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d941814e-ccb

## Description

The Customer Experience team at Cisco is focused on helping customers achieve long-term success with their Splunk investment. As a Customer Experience Customer Success Specialist, you will advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization.

Your responsibilities will include:

- Delivering onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage

- Monitoring customer environment health by reviewing cases, outages, critical issues, and ongoing projects

- Partnering with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes, maintenance windows, and new feature availability

- Contributing to stronger customer relationships by translating customer needs into actionable insights for account teams and advocating internally to drive effective issue resolution

- Participating in sales QBRs with customers to review service levels, usage metrics, and customer environment performance

To qualify for this role, you will need:

- 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field

- 3+ years of experience in an enterprise customer-facing role

- Working knowledge of the Splunk Core Platform

- Experience with customer escalations, account management, and project coordination

- Experience with IT operations and technical infrastructure

Preferred qualifications include:

- Splunk Architect Certification, or willingness to obtain it within 3–6 months

- Familiarity with Splunk-related products beyond the Core Platform

- Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences

- Ability to work effectively with stakeholders across all levels, from individual contributors to senior leaders

- Strong customer service mindset with a proactive and solutions-oriented approach

- Ability to travel as required (20-30%)

- Fluency in Danish and English (both written & spoken)

- Preference for location in the Copenhagen region

## Skills

### Required
- Splunk Core Platform
- customer escalations
- account management
- project coordination
- IT operations
- technical infrastructure
- Danish

### Nice to have
- Splunk Architect Certification
- Splunk-related products
- strong verbal and written communication skills
- customer service mindset

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Copenhagen-Denmark/Customer-Experience-Customer-Success-Specialist--Splunk_2024931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)