# Engineering Manager, Forward Deployed Engineering

**Company**: Intercom
**Location**: Dublin, Ireland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7749413
**Canonical**: https://yubhub.co/jobs/job_d935f4fa-322

## Description

## Job Title

Engineering Manager, Forward Deployed Engineering

## Job Description

We are seeking a commercially-minded engineering leader to lead our Forward Deployed Engineering (FDE) New Business team in EMEA. This role is pivotal in helping Intercom scale its AI-first platform to the world’s most complex organisations.

## Key Responsibilities

As a hands-on leader, you will:

- Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.

- Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.

- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.

- Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.

- Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.

- Support opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.

- Contribute to codifying successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.

## Requirements

- 3+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.

- Having 2+ years of experience leading technical customer-facing teams, with a proven track record of mentoring and managing high-performing teams.

- Strong technical judgment and the ability to coach engineers through complex architectural trade-offs.

- Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.

- Ability to flex working hours to partner with global teams.

- Excellent communication and presentation skills.

## Bonus Skills & Attributes

- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.

- Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production.

- Experience hiring and managing high-performing teams.

## Benefits

We are a well-treated bunch, with awesome benefits!

- Competitive salary and equity in a fast-growing start-up

- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

- Regular compensation reviews - we reward great work!

- Pension scheme & match up to 4%

- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

- Flexible paid time off policy

- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

- MacBooks are our standard, but we also offer Windows for certain roles when needed.

## Skills

### Required
- Software Engineer
- Forward Deployed Engineer
- Solutions Architect
- Applied AI
- Technical Leadership

### Nice to have
- AI
- Data
- Highly Technical Products
- Cloud Computing
- Containerization