# Regional Lead - Operational Resilience

**Company**: Visa
**Location**: Warsaw, Poland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: zł229,600 - zł377,200
**Category**: Operations
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Senior-Manager--Operational-Resilience_REF090266W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/regional-lead-operational-resilience-d93176e7-34a/

## Description

As a Regional Lead on Visa's Operational Resilience team, you will be responsible for executing and managing the Operational Resilience program within the Europe region.

You will spend your days collaborating with key stakeholders across the Europe region, with an aim to increase the overall preparedness to manage local risks, challenges and regulatory inquiries, all while adhering to global strategies, policies, and procedures.

Key Responsibilities:

- Implement and maintain global organisational policies, frameworks, and standards within the region.

- Respond to and manage incidents within the region in accordance with global processes and frameworks.

- Identify and adapt practices as necessary to meet regional needs and requirements.

- Report on regional performance against established KPIs, KRIs, and other performance metrics and requirements.

- Deliver training programs and promote awareness within the region.

- Ensure the annual program is successfully achieved in collaboration with global and regional resources.

- Conduct global and region-specific exercises based on locally/regionally identified risks.

- Pilot new initiatives at the regional level.

- Facilitate timely support for dialogues and discussions with regional leadership, clients, and regulators.

- Influence and embed operational resilience into regional practices and initiatives.

- Support on-call responsibilities, when required.

Qualifications:

- 10 or more years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree.

- Lead end-to-end event management response and operational recovery efforts for life safety and business-critical disruptions.

- Advanced working knowledge of office software and/or other report building tools with experience in data analytics and metrics reporting.

- Highly driven, resourceful, and results-oriented individual with proven leadership in crisis management, business continuity, vendor resilience, and operational resilience methodology and best practice.

- Advanced understanding of incident response and recovery processes.

- Experience with AI/ML Technology, Data Quality Management (DQM), Everbridge, Fusion, VEOCI, is desired.

- Knowledge of risk, regulatory, audit, and governance best practices.

Estimated salary range: zł229,600 - zł377,200

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## Skills

### Required
- Operational Resilience
- Crisis Management
- Business Continuity
- Risk Management
- Regulatory Compliance
- Incident Response
- Data Analytics
- Project Management

### Nice to have
- AI/ML Technology
- Data Quality Management (DQM)
- Everbridge
- Fusion
- VEOCI
- Payments Services
- Financial Industry
- Business Continuity Management

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Senior-Manager--Operational-Resilience_REF090266W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)