# Senior Manager, User Experience Research

**Company**: Everlaw
**Location**: Oakland, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $195,000–$246,000
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/everlaw/jobs/4713575006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d917db6b-bbc

## Description

As Senior Manager, User Experience Research, you'll lead Everlaw's user research function, uncover foundational insights, and shape the future of our AI-powered litigation platform.

You will partner with cross-functional leaders to focus research capacity on the highest-impact questions, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities.

In this role, you will build a durable understanding of our customers, elevate research craft, scale the practice through thoughtful democratization and AI-enabled tools, and develop researchers to do their best work.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

## Responsibilities

- Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.

- Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.

- Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows.

- Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability.

- Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy.

- Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes.

- Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor for critical questions.

## Requirements

- You have at least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products.

- You've demonstrated the ability to elevate research practice and mentor researchers, with experience leading or managing research team members.

- You bring deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics to answer complex questions.

- You've exceptional synthesis and storytelling skills, turning complex data into compelling narratives that build conviction and influence executive decisions.

- You are skilled at translating complex business problems into structured research plans and bringing cross-functional partners along to shared understanding.

- You apply strong judgment and prioritization across competing initiatives, with excellent communication skills that let you influence, align, and inspire across functions.

- You’re comfortable operating in ambiguity and helping teams navigate it with clarity and purpose.

- You bring a portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps etc.

- You are authorized to work in the United States without restrictions.

## Benefits

- The expected salary range for this role is $195,000–$246,000.

- Comprehensive medical, dental, and vision coverage.

- Flexible Spending Accounts for health and dependent care expenses.

- Membership to Modern Health to support mental health and wellness.

- Paid parental leave.

- Company-sponsored life and disability insurance.

- Competitive equity grants.

- 401(k) plan with company matching of up to 4% of eligible annual compensation.

- 17 paid vacation days, 11 federal holidays, and paid sick leave.

- Four "Everlawlidays" per year.

- Annual allocation for learning & development and relevant professional membership dues.

- Hybrid work with regular work-from-home days and flexibility for life's logistics.

- Monthly home internet reimbursement, plus a stipend for your desk setup.

- Catered lunch each workday, plus snacks and company-wide events in our offices.

## Skills

### Required
- user research
- mixed-methods research
- qualitative discovery
- quantitative methods
- product analytics
- storytelling
- leadership
- team management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/everlaw/jobs/4713575006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)