# Operations Senior Analyst **Company**: Cigna **Location**: Bengaluru, India **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Healthcare **Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Operations-Senior-Analyst_26006304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d90518c4-b67 ## Description Cigna is expanding its deployment of Workforce/Resource Management and Capacity Planning across the business as we fulfill our customer-centric mission to help the people we serve improve their health and well-being. The Planning & Insight team determines the appropriate staffing/resources needed to meet our customers' expectations and within key business targets. The team must possess the ability to visualize, articulate, and solve complex and complicated business problems and identify opportunities for innovation for our global verticals including employer segments, medical cost management, finance, and service operations. **Responsibilities:** - Create data and cost models that assist in selecting appropriate staffing locations based on various requirements such as skills, languages, regulatory, and statutory needs - Provide meaningful insights on resource utilization that is cost-effective and meets all business requirements - Clearly communicate recommendations to supervisors - Translate and summarize analytical data findings into actionable recommendations - Devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools - Contribute to or develop complete, realistic, and achievable plans to drive project to successful implementation (on time, within budget, and meeting Customer needs) of new predictive models - Understand forecasting and associated staffing by multiple skills/work types - Visualization needed to provide actionable insights - Design and devise solutions for small to complex delivery projects, alignment to business requirements, gaps in available processes and data, best path forward to delivery to business leveraging existing tools/capabilities with sustainable solutions **Competencies:** - Manage relationships with business operations, finance, and manage workload assignments across environments achieving optimal performance - Strong ability to multi-task in a fast-paced operational environment - Ability to effectively communicate, both verbally and in writing with various stakeholders & across levels - Proactively identify and initiate change to address performance and process issues **Qualifications:** - Graduation in Business Administration, Finance, or equivalent required - Operational planning experience including forecasting will be preferred - Experience 5 to 8 years - Proficient in Microsoft Office, including skilled in Excel, PowerPoint, and MS Access preferred - Polished presentation skills - Experience partnering closely with Finance team & Operations team - Good verbal and written communications skills and the ability to work effectively in a virtual team environment - Clinical Healthcare planning experience would be beneficial - Knowledge on administering any WFM software, Avaya, CUIC, or Cisco Phone System will be useful Cigna offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development. ## Skills ### Required - Microsoft Office - Excel - PowerPoint - MS Access - Operational planning - Forecasting - Communication - Analytical skills ### Nice to have - Clinical Healthcare planning - WFM software - Avaya - CUIC - Cisco Phone System --- Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Operations-Senior-Analyst_26006304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)