# Customer Service Advisor

**Company**: Barclays
**Location**: Chennai, DLF IT Park
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Chennai-DLF-IT-Park/Customer-Service-Advisor_JR-0000121384-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-advisor-d9038035-cba/

## Description

We are seeking a Customer Service Advisor to join our team at Barclays in Chennai.

As a Customer Service Advisor, you will play a pivotal role in addressing customer questions, concerns, and requests while maintaining customer service expectations.

**Accountabilities**

- Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner.

- Collaborate with teams across the bank to align, promote, and integrate customer care initiatives.

- Manage and maintain customer records and documentation to ensure accuracy.

- Participate in training and development initiatives to improve customer skills, knowledge, and services.

- Identify industry trends and developments related to customer service to implement best practices in customer care.

- Execute escalation requests to the relevant team or senior management as required in a timely manner.

- Execute customer service activities through various communication channels including chat, email, and phone.

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard, which will impact both the role itself and surrounding roles.

- Likely to have responsibility for specific processes within a team.

- May lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.

- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

**Requirements**

- Excellent communication skills, a problem-solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.

- Proven experience in a customer service role in voice or back-office process.

- Conflict resolution skills and the ability to handle difficult or emotional conversations.

- Experience in analysing workflows, optimising procedures, and delivering high-quality service.

**What We Offer**

- Competitive benefits and opportunities for career advancement.

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## Skills

### Required
- customer service
- communication
- problem-solving
- conflict resolution
- workflow analysis

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Chennai-DLF-IT-Park/Customer-Service-Advisor_JR-0000121384-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)