# Réceptionniste de nuit (H/F)

**Company**: Accor
**Location**: Paray-Vieille-Poste, IDF
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000157738349-receptionniste-de-nuit-h-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d9036cb5-6d3

## Description

We are seeking a full-time Night Receptionist (M/F) at the Mercure Paris Orly Tech hotel, located in the heart of the Orly district. As a Night Receptionist, you will contribute to providing a warm, personalized, and memorable experience for our guests from arrival to departure.

Responsibilities:

- Provide a warm, professional, and efficient welcome, adhering to the establishment's quality standards.

- Perform check-in and check-out procedures, as well as administrative tasks on OPERA CLOUD.

- Accompany guests throughout their stay and ensure their well-being.

- Personalize customer relationships to enhance guest satisfaction and loyalty.

- Monitor stays and transmit important information to teams and hotel services.

- Verify guarantees and handle necessary administrative follow-up.

- Collaborate closely with various departments: floors, technical, food and beverage, etc.

- Respond to phone calls and handle reservation requests.

- Address guest requests and complaints promptly and professionally, ensuring follow-up.

- Participate in projects assigned by management.

- Apply brand and establishment-defined procedures and standards.

Qualifications:

- Previous successful experience in reception or the hospitality industry.

- Good command of English, both written and spoken.

- Knowledge of OPERA CLOUD and RESAWEB is desirable.

Your profile:

- Friendly, dynamic, and customer-focused.

- Excellent presentation and interpersonal skills.

- Welcoming attitude and genuine service culture.

- Listening skills, courtesy, and a smile in all circumstances.

- Reactivity, rigor, and organizational sense.

- Autonomy and teamwork spirit.

- Commercial sense and ability to identify customer expectations.

- A true Heartist spirit!

Additional Information:

- Full-time permanent contract – 39 hours per week.

- Night bonus (€170 for a complete month).

- 13th month (one-year seniority condition).

- Collective profit-sharing and participation based on results.

- ALL Heartists card offering numerous advantages within the Accor network.

- Health insurance and foresight.

- 50% reimbursement of transportation subscription.

- Uniform provided and maintenance covered.

- On-site parking available.

- Hotel easily accessible by public transport, including Tramway T7 – Hélène Boucher stop.

## Skills

### Required
- English
- OPERA CLOUD
- RESAWEB

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000157738349-receptionniste-de-nuit-h-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)