# Tech Ops Team Lead

**Company**: Stripe
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8045862?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d8feb997-ae7

## Description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities.

You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.

## Responsibilities

- Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation

- Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders

- Utilize data as a core tool for guiding people management strategies and optimizing team productivity

- Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making

- Manage capacity and scheduling, dividing and assigning work between team members.

- Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.

- Ensure your team has strong data analysis and Technical skills needed to be successful in their role.

- Setting clear goals and expectations for individual and team performance.

- Foster a culture of continuous improvement to refine team processes and procedures.

- Support recruitment and hiring initiatives.

- Coach and mentor individuals to meet career via structured career development conversations.

- Provide continuous performance feedback and facilitate periodic formal performance reviews.

- Drive and own initiatives that make the team a warm and welcoming place to work.

- Keep the team engaged and motivated towards their work.

## Minimum requirements

- Been performing well in your current role for a minimum of 12 months

- 9+ years experience and at least 1-2 + years experience leading operations teams

- SQL, Data Analysis and Payments Reconciliation Skills

- Strong Ownership mindset and ability to get the team unblocked with internal/external help

- Excellent interpersonal and communications skills

- Exemplary planning and time management skills

- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results

- Previous experience mentoring others and are able to constructively provide feedback to others.

- Ability to motivate the team and keep them engaged in an otherwise structured process

- Proven ability to be subject matter expert in the relevant line of business

## Skills

### Required
- SQL
- Data Analysis
- Payments Reconciliation
- Leadership
- Communication
- Time Management
- Collaboration
- Mentoring

### Nice to have
- Previous experience in a team lead or people management role
- Prior experience in Reconciliation and operations data analysis

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8045862?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)