# Operations Team Lead | Gaming & Non-Voice (Pioneer Account)

**Company**: Keywords Studios
**Location**: Pasig, Metro Manila
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Gaming
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/8FM8pvRjtjHVwrTFABv7Fd/operations-team-lead-%7C-gaming-%26-non-voice-(pioneer-account)-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d8f9fd64-44b

## Description

We are seeking an Operations Team Lead to join our Player Engagement team, ensuring the success of our projects and serving as a bridge between Keywords Studios and our valued clients.

**Role Overview** As the Player Engagement Team Lead, you will play a critical role in leading, motivating, coaching, and training teams, as well as creating schedules and performing tasks based on client requirements.

**Responsibilities**

- Leadership: Manage teams of specialists, address project issues, uphold studio policies, and serve as an escalation point for client issues.

- Analytics: Monitor ticket databases, review daily reports, and create CRM/tool views for enhanced visibility and reporting.

- Communication: Maintain project status awareness, provide regular reports, and conduct quality control checks.

- Business: Develop training materials and assist in identifying areas for training material enhancement.

**Requirements**

- Strong English skills

- Previous experience in a similar position in a corporate environment

- Strong leadership skills and decision-making abilities

- Conflict management skills and ability to provide constructive feedback

- Familiarity with Helpshift, Zendesk, or other ticketing platforms, Google suite

- Flexibility with working weekends and being on call occasionally is a plus

**Benefits**

- HMO and Life Insurance

- Paid Time Offs and CTO

- Non-taxable Allowances

- Annual Wellness Subsidy

## Skills

### Required
- Leadership
- Analytics
- Communication
- Business
- Helpshift
- Zendesk
- Google suite
- English

### Nice to have
- Familiarity with ticketing platforms
- Flexibility with working weekends and being on call occasionally

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/8FM8pvRjtjHVwrTFABv7Fd/operations-team-lead-%7C-gaming-%26-non-voice-(pioneer-account)-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)