# Lead RBC's Access Network Operations **Company**: Royal Bank of Canada (RBC) **Location**: Toronto, Ontario **Experience**: senior **Job type**: full-time **Category**: IT **Industry**: Finance **Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Senior-Manager---Access-Network-Operations_R-0000190264-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/lead-rbcs-access-network-operations-d8f26712-496/ ## Description Lead RBC's mission-critical Access Network Operations across all branches, campuses, remote home office, ATM networks, global WIFI infrastructure, and global SD-WAN deployment for branch-to-headend and global WAN connectivity. You'll drive operational excellence and modernization by championing Site Reliability Engineering practices, automation initiatives, and AI-assisted operations. Manage resilience gaps, conduct major post-incident follow-ups, and balance immediate operational stability with long-term technology support innovation, reducing manual work and accelerating response times. **Operational Excellence | Incident – Change - Problem Management** - Lead day-to-day operations of global access network infrastructure (branches, campuses, remote workers via Aruba RAP VPN, ATM networks, WIFI, SD-WAN branch-to-headend and global WAN) ensuring high availability and adherence to service level agreements. - Direct critical incident management including triage, root cause analysis, stakeholder escalation and communication for infrastructure events affecting customer-facing services and business continuity. - Oversee change management processes to ensure smooth implementation of network changes, migrations and technology refreshes with minimal business disruption. - Conduct post-incident reviews and problem management activities to identify resilience gaps, drive chronic issue resolution and implement preventive measures. **Team Leadership & Development** - Lead and mentor ~15 person technical operations team (Senior Network Analysts), providing coaching, performance development and succession planning to build team capability. - Foster a culture of continuous learning, technical excellence and operational accountability; ensure team capacity and skills align with evolving infrastructure demands. - Participate in cross-training initiatives and represent the team in vendor calls, implementation planning meetings and strategic technology discussions. **Modernization, Automation & AI Enablement** - Champion Site Reliability Engineering (SRE) transformation and automation initiatives to drive adoption of automation, improved observability, pro-active incident detection and remediation and AI-assisted operations. - Identify and prioritize automation opportunities within incident response, monitoring, alerting, and routine operational tasks to reduce manual effort and accelerate resolution times. - Partner with engineering and technology teams to evaluate and integrate emerging technologies (AI agents, intelligent alerting, predictive analytics) into access network operations. - Develop and maintain standardization initiatives, runbooks and documentation to ensure consistency and repeatability across global operations. **Strategic Planning & Cross-Functional Collaboration** - Develop operational strategies aligned with modernization priorities and business objectives; participate in planning for major network refreshes, SD-WAN expansion, and infrastructure upgrades. - Partner cross-functionally with network engineering, integration and business technology teams to ensure seamless integration of new platforms and technologies. - Represent access network operations in executive discussions; communicate operational metrics, risks and transformation progress to leadership. **What do you need to succeed?** - 6-8 years of enterprise network operations experience, with 2-4 years in leadership or senior technical management capacity. - Proven track record driving technology modernization and automation initiatives, including experience with infrastructure automation, orchestration platforms, or emerging operational technologies such as AI-assisted operations. - Strong Site Reliability Engineering foundation understanding runbooks, automation, observability, and metrics-driven operations as core operational principles. - Hands-on knowledge of access network infrastructure including branch/campus routing and switching (BGP, OSPF, HSRP, STP, VRF, L2/L3 Protocols), SD-WAN, remote access/NAC (Aruba wireless, ClearPass authentication), global WIFI, and ATM networks. - Strong incident management background managing critical incident workflows, conducting root cause analysis, and communicating effectively during high-pressure situations. - Proven experience managing 15+ person technical operations teams with accountability for service level agreements, metrics, and business deliverables. **What's in it for you?** - A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits. - Continued opportunities for career advancement. - World-class sales training, coaching, and development opportunities. - Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training. - Opportunity to achieve great success and grow your career with RBC. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Network Architecture - Networking Hardware - Network Operations - Network Software - Technical Troubleshooting - Capacity Planning - Decision Making - Group Problem Solving - Long Term Planning ### Nice to have - CCNP - CISSP - Python - Ansible - Bash --- Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Senior-Manager---Access-Network-Operations_R-0000190264-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)