# Manager, Customer Success Managers, EMEA

**Company**: GitLab
**Location**: Remote, Austria; Remote, Germany
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8613199002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d8e53b39-1c1

## Description

GitLab is looking for a Manager, Customer Success Managers, EMEA. The Customer Success Management (CSM) team focuses on aligning with customers' desired business outcomes, enabling them on their existing use cases, and expanding into additional use cases.

**Responsibilities:**

- Mentor and enable the team to exceed company growth and retention forecasts

- Work with the Customer Success Director to establish and manage goals and responsibilities for CSMs

- Manage a team of highly motivated, customer-focused CSMs to manage account health and care

- Ensure CSMs exceed GitLab expectations in core knowledge, communication, and execution

- Challenge the team and yourself to learn and grow as trusted advisors to customers

- Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

- Manage resource assignments and staffing levels, including recruitment as needed

- Identify and implement improvements to processes and tools used

- Develop senior-level relationships with customers

- Partner with other team leaders to ensure customer support during escalations

- Develop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals and initiatives

- Oversee initiatives set forth in OKRs

- Work with other managers to execute strategies and vision with the Director

- Represent GitLab leadership and reflect GitLab values in internal and external interactions

**Requirements:**

- Proven track record in software/technology sales, consulting, or customer success

- Proven experience leading teams, driving software adoption, and building and scaling customer success management practices

- Experience with software development lifecycle processes and tools, as well as agile and/or DevOps practices

- Knowledge of cloud/container technologies, application security, and/or cloud deployment models is a plus

- Proven ability to develop strategies, translate them into initiatives, and track successful delivery

- Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies

- Strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams

- Operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning

- Ability to collaborate across the organization and with external stakeholders

- Experience successfully working with senior executives (VP/CxO)

- Strong operational skills that drive organizational efficiencies and customer satisfaction

- Comfortable giving and receiving positive and constructive feedback

- Ability to connect technology with measurable business value

- Strategic thinking about business, products, and technical challenges

- Fluent German

**Benefits:**

- Benefits to support health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- software development lifecycle processes
- agile practices
- DevOps practices
- cloud/container technologies
- application security
- cloud deployment models

### Nice to have
- Kubernetes
- Docker
- AWS
- GCP
- Azure

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8613199002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)