# Staff Software Engineer, Care Experience

**Company**: Toast
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Salary**: Zone A: $193,000-$309,000 USD, Zone B: $168,000-$269,000 USD, Zone C: $151,000-$242,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8278877?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d8d80d90-23e

## Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Care Experience team builds the systems and tools Toast’s care agents rely on to support restaurants every day,the foundation behind every phone call, chat conversation, and support case.

As an engineer on this team, you’ll help define and build that foundation for how hundreds of care agents support tens of thousands of restaurants.

**Responsibilities**

- Drive end-to-end development of care agent tooling,from design through production,owning the full lifecycle and iterating based on agent feedback and operational metrics.

- Lead the design and development of next-generation Toast software services and applications that connect the contact center platform with backend systems, giving support teams real-time access to customer, account, device, and case information to deliver a seamless customer experience.

- Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment.

- Partner closely with Product Management, Care, QA and other Software teams on the product roadmap and requirements to build a long-term vision for Toast and translate operational needs into solutions that improve resolution speed and efficiency.

- Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed,operating effectively within real-world constraints.

- Lead technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales.

- Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

- Leverage cutting-edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building.

**Requirements**

- 8+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages.

- Experience designing and implementing AWS-native integrations, including Lambda-based access to backend services and event-driven architectures using services such as EventBridge or Kinesis.

- Proven ability to set technical direction for complex systems and lead work from architecture and design through launch, operation, and iteration.

- Demonstrated technical leadership, including driving alignment across engineering, product, operations, and business stakeholders.

- Experience integrating with third-party platforms and vendor systems while navigating external constraints and evolving APIs.

- Strong focus on reliability, security, and operational excellence, with an understanding of how system performance affects customers and business outcomes.

- Ability to turn operational workflows and evolving requirements into effective technical solutions, while building relationships and driving work across teams.

- Familiarity with modern AI-assisted development tools, such as Cursor, Claude, or MCP servers.

**Benefits** Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

## Skills

### Required
- Java
- Kotlin
- AWS
- EventBridge
- Kinesis
- Lambda

### Nice to have
- Cursor
- Claude
- MCP servers

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8278877?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)