# Warehouse Support Specialist

**Company**: ShipBob
**Location**: North Aurora, Illinois
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $24.00/hr
**Category**: Logistics & Supply Chain
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/shipbobinc/jobs/4746931005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d87de9dd-d22

## Description

As a Warehouse Support Specialist at ShipBob, you will play a crucial role in monitoring inbound and receiving activities at their regional receiving hubs.

You will:

- Resolve merchant-facing requests around WRO and URO related issues

- Work directly with onsite partners to resolve merchant concerns and escalations

- Investigate WRO discrepancies reported by partner personnel and front-line team members and Merchant Care teams

- Communicate updates, issues, and escalations to the onsite Operations Manager and Regional Director

- Visualize and conduct loading, planning, and offloading of trucks and containers with little to no supervision

- Schedule daily loads through set carriers

- Update and manage all BOL requirements

- Generate and log all IPP shipments

- Check in and check out drivers for all IB and OB activity

- Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA

- Support the Operations Manager and partner in resolving Jira tickets and merchant escalations promptly

- Ensure products are handled, stored, and distributed safely and in accordance with standard operating procedures

You will need:

- 1+ years of warehouse experience in a fast-paced environment

- Ability to adapt to changing conditions and solve issues in a timely manner

- Effective communication skills, both verbal and written

- Ability to work professionally with internal and external stakeholders

- Excellent attention to detail

- Proficiency with Microsoft Excel

- Ability to multi-task and prioritize independently

- Ability to work independently without direct supervision onsite

- Ability to lift 50 lbs without any health limitations

- Able to stand and walk continuously during an 8-10 hour shift or more based on business needs

- Able to bend, stoop, reach above, and push/pull frequently

Benefits include:

- Medical, Dental, Vision & Basic Life Insurance

- 401K Match

- Weekly paycheck with paid overtime eligibility

- Pay Progression Program

- Paid Time Off & Sick Time Off

- Comprehensive Benefits Package

## Skills

### Required
- Microsoft Excel
- communication
- problem-solving
- time management
- attention to detail

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipbobinc/jobs/4746931005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)