# Fleet Response Quality Analyst

**Company**: TaskUs
**Location**: Taipei
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Taipei-Taiwan/Quality-Analyst_R_2605_6938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d832eebe-337

## Description

We are seeking a Fleet Response Quality Analyst to join our team. As a Quality Analyst, you will be responsible for reviewing Fleet Response Specialist tool-to-vehicle interactions and assessing response accuracy and adherence to standard operating procedures.

**Responsibilities:**

- Evaluate TMs tool-to-vehicle interactions to assess response accuracy

- Participate in stuck rubric grading alignment sessions to further improve rubric dimensions and Fleet Response quality

- Assist with the compilation and analysis of driverless Self Driving Car interactions

- Generate simulation scenarios to determine the most effective Fleet Response Specialist action to take to resolve the scenario

- Coach agents for performance improvement

- Report performance for aligned span on a daily/weekly/monthly basis

- Provide inputs, basis audits, for briefings and training need identification

- Partner with TLs in leading Team Meetings for metric improvement

- Participate in strategic projects for the campaign/LoB

- Identify and escalate any potential quality issues per defined process

- Isolate and report defects; verify defect fixes

- Suggest process/system improvements based on common customer concerns

- Accomplish other responsibilities assigned by management

- Drive quality initiatives, contests and campaigns for the assigned span

- Be updated on knowledge and serve as SME for the campaign/LoBR

**Requirements:**

- Demonstrated expertise in Fleet Response Specialist systems with at least 3 months experience in the Fleet Response Specialist role

- Full understanding of fleet response best practices and escalation policies

- Excellent verbal and written communication skills

- Excel at independent and group based tasks and projects

- Superb Fleet Response Specialist metrics for the past 90 days

- Must be DO and Stuck Specialist certified

- Quality Analyst will be on a probationary period for the first 30 days in this role

- Must consistently meet stuck rubric alignment expectations

- Able to sit for long periods of time

- Detail-oriented with an ability to effectively complete work that can be repetitive in nature

- Meets all Fleet Response Specialist (PHX/DTW) requirements, including drug testing and driving record checks.

- Exceptional Time Management

- At least 2 years in college (BS or BA preferred)

- Minimum of 1-year experience as Quality Analyst (preferred)

- Basic excel/google sheets skills

- Problem-solving skills

- Preferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc.

**Soft skills:**

- Strong customer centricity

- Ability to provide constructive feedback in an assertive manner

- Good written and verbal communication skills

- Logical thinking

- Ability to manage conflicts

- Attention to detail

- Ability to work with minimal supervision and demonstrate initiative and good judgment

- Versatility and ability to work on multiple projects

- Ability to establish and maintain effective working relations with a wide variety of individuals

- Ability to work with a diverse team

- Continuous improvement mindset

## Skills

### Required
- Fleet Response Specialist
- Quality Analysis
- Communication
- Time Management
- Problem-solving

### Nice to have
- Basic excel/google sheets skills
- Application of basic quality tools

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Taipei-Taiwan/Quality-Analyst_R_2605_6938?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)