# Royal Service Agent - Telephone Operator

**Company**: AccorHotel
**Location**: Dibba Al-Fujairah, Fujairah
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161435609-royal-service-agent-telephone-operator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/royal-service-agent-telephone-operator-d831b46c-b84/

## Description

Join a dynamic team at Fairmont Fujairah Beach Resort, nestled among the Al Hajar Mountains, and be part of a network of 90 spectacular properties globally.

As a Royal Service Agent - Telephone Operator, you will consistently offer professional, friendly, and engaging service, process external and internal calls and emails, and provide information to guests.

Key responsibilities:

- Answer telephone calls and emails promptly, addressing callers and senders in a clear, friendly, and courteous tone

- Take ownership of caller's requests and ensure follow-up according to hotel standards

- Have sufficient working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering

- Act as dispatcher through Royal Service for security, guest services, and other colleagues in operations

- Update Service Requests and work orders, and dispatch to the right department

- Maintain and monitor the Royal Service software system

- Use various systems, including PMS, telephone system, Royal Service, and fax

- Maintain equipment upkeep and information confidentiality

- Transcribe messages, repeat information to verify accuracy, and forward messages to guests

- Provide time and information in response to emergencies and guest requests

- Serve as a liaison for guests requiring information on hotel aspects, such as F&B promotions and reservations

- Receive and log restaurant reservations requests

- Maintain communication with guests regarding lost and found items

- Create amenities in the system for efficient delivery and cross-charging

- Have full knowledge of hotel emergency procedures and remain calm during emergencies

- Promote a service-driven, results-driven work environment

- Follow department policies, procedures, and service standards

- Follow all safety policies and promote a safe work environment

Qualifications:

- Previous role as a Telephone Operator is a must

- Outstanding guest services skills and sophisticated verbal communication skills

- Computer literacy in Microsoft Windows applications required

- Knowledge of Opera Property Management System an asset

- Strong interpersonal and problem-solving abilities

- Highly organized, responsible, and reliable

- Ability to work well under pressure and cohesively with colleagues

- Fluency in English, with a secondary language preferred

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## Skills

### Required
- Microsoft Windows
- Opera Property Management System
- English

### Nice to have
- secondary language

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161435609-royal-service-agent-telephone-operator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)