# Customer Success - North America - Mid-Market Accounts

**Company**: ElevenLabs
**Location**: New York
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/3b7a423c-01fd-4405-ab9a-ee51ed354ba9/customer-success-north-america-mid-market-accounts
**Canonical**: https://yubhub.co/jobs/job_d829ce55-168

## Description

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.

## What you'll do

You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

## What you need

- 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products

## Skills

### Required
- Customer Success
- Account Management
- B2B SaaS
- Developer Tools
- AI/ML

### Nice to have
- Audio AI space