# Technical Account Manager (Malaysia)

**Company**: GenScript Biotech Corporation
**Location**: Malaysia
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/genscript/jobs/5169400007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d82602bb-d6d

## Description

We are seeking a Technical Account Manager to serve as the primary technical source for supporting sales activities within responsible regions.

As a Technical Account Manager, you will take full responsibility of the daily operation of the customer service function, handling initial inquiries from customers, dealers, and the public regarding order placement, complaints, technical support, and more.

Key responsibilities include:

- Managing the daily operation of the customer service function

- Providing primary technical advice to customers with practical information and tools

- Identifying and interpreting customers' requirements and shaping them to fit the business unit's capabilities

- Working closely with Sales Account Managers, Production Managers, and Senior Scientists as a consultant to clients in technical matters

- Maintaining professional and technical knowledge through educational workshops, professional publications, and personal networks

- Attending trade/technical shows and giving technical presentations to customers

Requirements:

- Solid professional technical background with a minimum Master's degree in relevant life science fields

- 1-2 years of commercial experience is an advantage

- Fluency in both English and Chinese, verbally and in writing

- Good presentation skills with technical content

- Customer-focused, proactive, and action-oriented

- Previous industry experience in a similar commercial role is advantageous but not essential

- Highly motivated individual with excellent communication, organization, and time management skills

Benefits include medical, dental, and vision insurance, a 401(k) retirement plan with a company match, paid parental leave, and a paid time off policy.

## Skills

### Required
- life science
- cell biology
- immunology
- molecular biology
- customer service
- technical support
- Chinese

### Nice to have
- commercial experience
- presentation skills
- time management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/genscript/jobs/5169400007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)