# HAL - HR Services Manager **Company**: Hollandamericagroup **Location**: New York, New York **Work arrangement**: onsite **Experience**: senior **Job type**: fixed term contract **Category**: HR **Industry**: Maritime **Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/d9891d70-7186-4c34-b4b4-dc99f5a7aa3d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d81b01a4-3d7 ## Description The HR Services Manager is responsible for running the operations of the HR office, ensuring team welfare, and assisting the HRM with day-to-day tasks. ## Key Responsibilities ### General Responsibilities The HR Services Manager maintains visibility with team members, implements new HR policies, supervises the HR coordinator, and supports administration-related tasks. - Maintains an approachable demeanor and visibility with team members. - Implements new HR policies, company initiatives, and internal/external HR requirements. - Supervises, directs, and trains the HR coordinator as necessary. - Supports administration-related tasks for team members. - Interprets and advises team members on shipboard policies/procedures and benefits. - Oversees the orderly and accurate filing of team member documentation. - Maintains crew notice boards related to HR office information. - Ensures contract extensions, rotations, and addendums are provided and signed as required. - Audits contract extensions, rotations, and addendums as necessary. - Assists in port or authority inspections and conducts onboard HR audits. - Works closely with GEPD leads and planning teams to ensure accurate implementation and management of onboard complement. - Reports variances or shortages/concerns with manning lists immediately. - Prepares crew lists, on/off reports, and other associated reports. - Maintains computerized crew data in Fidelio systems. - Manages crew berthing, cabin assignments, and disputes. - Responsible for Ving Card system, team member ID cards, and respective tasks. - Produces required reports and is responsible for appraisal process and rating card management. - Assists in DRP and performance management processes. ### Embarkation and Disembarkation The HR Services Manager is responsible for joiners and leavers, monitoring flights, and managing crew check-in. - Responsible for joiners and leavers and related tasks. - Monitors flights and liaises with the travel team regarding issues. - Manages crew check-in via MAPS and Fidelio. - Implements the embarkation process and supports preparation and checking of onboarding documentation. - Maintains oversight of Employee Orientation Program (EOP) cards process and completion. - Assists and coordinates disembarkation tasks. ### Employee Relations The HR Services Manager advises on employee relations matters, oversees paperwork for unexpected leavers, and assists on ER matters. - Advises HRD/M on employee relations matters. - Oversees and prepares paperwork for unexpected leavers. - Assists on ER matters as instructed by HRM. ### Team Wellbeing and Welfare The HR Services Manager attends CRC meetings, oversees HR coordinator duties, and plans crew events. - Attends CRC meetings and shipboard team welfare meetings. - Oversees HR coordinator duties and sets up and implements events. - Plans and executes crew events and solicits feedback from departments. - Oversees and forecasts budgets for crew welfare fund spend. - Maintains the CRC budget. - Ensures Crew TV and/or Crew Information Boards are kept up to date. - Ensures relevant shoreside information is communicated to onboard team. - Ensures Crew Assistance Program (CAP) services awareness and implementation. - Communicates availability of religious services and Sailors Society for crew wellbeing. ### Culture and Core Values The HR Services Manager demonstrates commitment to company values, promotes a culture of safety, and serves as a role model. - Demonstrates commitment to company values, beliefs, goals, and initiatives. - Upholds core values and culture essentials. - Promotes a culture of safety, compliance, transparency, care, and trust. - Serves as a role model and acts as a company representative. ### Safety and Compliance The HR Services Manager complies with fleet regulations, works in compliance with MLC 2006 guidelines, and performs General Emergency Organization duties. - Complies with fleet regulations and internal/external regulations. - Works in compliance with MLC 2006 guidelines and occupational safe working practices. - Follows Global HESS regulations and guidance. - Performs General Emergency Organization duties as directed. ## Skills, Knowledge & Expertise - Minimum 2 years' experience in HR positions showing progressive growth in responsibility. - Prior shipboard experience preferable. - Marlins score of 80 and above. - Strong analytical and management skills. - Commitment to follow established policies and procedures. - Ability to work independently and objectively. - Strong communication skills, including written and verbal English. - Working knowledge of computers and software programs. ## Benefits - Must be 18 years of age or older. - Must be able to perform normal and assigned emergency duties. - Must be able to work varied shifts up to 12 hours per day. - Must be able to climb vertical ladders and stairways. - Must be able to work with arms raised and stand/walk for extended periods. - Must be able to don a lifejacket or immersion suit. ## Skills ### Required - HR management - analytical skills - communication skills - leadership skills - organizational skills ### Nice to have - shipboard experience - Marlins score 80+ --- Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/d9891d70-7186-4c34-b4b4-dc99f5a7aa3d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)