# Large Enterprise (LE) Account Manager **Company**: PayPal **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Finance **Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--Large-Enterprise-Commercial_R0137531-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d81184c8-368 ## Description The Large Enterprise (LE) Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for portfolio growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals. **Essential Responsibilities:** - Identify and recommend best practices for business improvement - Lead functional projects and programs - Analyze business trends to inform decision-making - Collaborate with internal teams to drive improvements - Monitor and report on account health and performance **Additional Responsibilities & Preferred Qualifications :** - Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal - Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs - Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes - Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success - Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands - Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience - Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities - Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions - Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence - Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes - Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives - Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal **Minimum Qualifications:** - 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience **Preferred Qualifications:** - Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention - Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives - A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage - Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts - Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions - Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences - Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures - Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results - Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy - Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes ## Skills ### Required - account management - client success - sales - payments industry - e-commerce - merchant services - payment solutions ### Nice to have - fintech products - digital platforms - CRM tools - Salesforce --- Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--Large-Enterprise-Commercial_R0137531-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)