# Senior Manager, Group Financial Crime Compliance Fiserv Operations

**Company**: Prudential
**Location**: Bangalore
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/Senior-Manager--Group-Financial-Crime-Compliance-Fiserv-Operations_26040023?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d7e7d2a3-0e2

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

As a Senior Manager, Group Financial Crime Compliance Fiserv Operations, you will oversee and manage a team to deliver daily support for AML solution-related issues, including Suspicious Transaction Monitoring & Reporting (STR), Watch List Filtering (WLF), Real-Time Screening (RTS), and Customer Due Diligence (CDD).

**Responsibilities**

### AML Systems & Operational Support

- Manage the team to deliver daily support for AML solution-related issues

- Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations

- Act as the main contact and guide AML users with business-related system issues and queries

- Assess change requirements from Business Owners and manage the change process

- Escalate critical incidents to the Business Owner that may impact business operations

- Escalate high-impact system issues to the System Owner/Application support team to ensure timely resolution and system availability

- Support migration of static and transactional data between core systems

### Project & Delivery Support

- Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa

- Engage with business users and IT teams to gather and document accurate business requirements

- Review project deliverables to ensure quality and alignment with business needs

- Govern project schedules, costs, and quality metrics, escalating risks or issues as needed

- Contribute to dashboard development and Management Information (MI) reporting for Group and local business users

- Contribute to documentation of user stories, test cases, and system enhancements

- Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable

### Documentation & Standardization

- Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness

- Ensure consistency and accuracy in documentation across FCC initiatives

- Manage the cost recharges from AML Technology initiatives

- Promote best practices in documentation to enhance transparency and operational efficiency

### Risk & Compliance Support

- Identify and escalate risks to senior management where appropriate

- Assist in regulatory and audit engagements by preparing relevant documentation and system reports

- Serve as a strategic advisor on AML/Fiserv solutions and related controls

**Core Competencies**

- Project Management: Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments

- Critical Thinking: Strong judgment in assessing risks and identifying emerging issues

- Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology

- Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams

- Adaptability: Capable of operating in evolving environments and establishing new processes

- Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators

**Technical Skills**

- Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation

- Good knowledge of data

- Experience in writing MSSQL and stored procedures

- Experience in data pipeline development and workflow automation (desirable)

- Familiarity with AI-driven workflow automation and agentic AI concepts (desirable)

## Skills

### Required
- Project Management
- Critical Thinking
- Communication
- Collaboration
- Adaptability
- Attention to Detail
- Sound system implementation knowledge
- Good knowledge of data
- Experience in writing MSSQL and stored procedures

### Nice to have
- Experience in data pipeline development and workflow automation
- Familiarity with AI-driven workflow automation and agentic AI concepts

---

Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/Senior-Manager--Group-Financial-Crime-Compliance-Fiserv-Operations_26040023?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)