# Senior Fraud Operations Manager **Company**: Monzo **Location**: Dublin **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: €76,500 - €95,500 **Category**: Operations **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/monzo/jobs/8225843?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d7c8197a-381 ## Description We're on a mission to make money work for everyone. We're a fast-growing fintech company with a range of products, including personal and business bank accounts, savings, investments, and credit cards. As a Senior Fraud Operations Manager, you will oversee our outsourced partners, holding them accountable for SLAs and performance. You will need to have in-depth data analysis expertise and a strong commitment to data-driven decision making, alongside a solid understanding of day-to-day fraud operations and deep knowledge of fraud, disputes, and chargebacks rules and models implementation. Your responsibilities will include: - Driving strategic partners oversight: Ensuring that our outsourcing partners for fraud and disputes operations are operating effectively. - Monitoring our fraud and disputes metrics and driving action delivery with our product teams to address the trends. - Combining hands-on execution with strategic thinking to align cross-functional teams with our fraud and disputes vision and strategy. - Helping to build and oversee solutions with technology at the heart of our fraud monitoring mitigation strategies to cover the various fraud typologies using automated alerts. - Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs. - Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives. - Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions. - Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion. - Supporting 3rd line of defence with auditing activities. - Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance. We'd love to hear from you if: - You excel at leveraging robust data insights and analytics to drive strategic decision-making. - You are a problem solver who takes initiative to create a high impact for stakeholders. - You excel at stakeholder management and coordination across multiple teams. - You have previous experience of achieving results through 3rd party/outsourcing management and you're excited about working in a cross-functional team with engineers and data scientists to empower third party vendors' success. - You have previous experience leading and managing Fraud operations in payments or banking. - You enjoy partnering with 3rd party vendors, data scientists, and second line of defence (2LOD) to proactively mitigate and respond to existing and emerging fraud trends. - You understand the Financial crime, money laundering risks of the various products and services operating in the fintech space. - You champion the use of automated processes to find more efficient ways of working. In terms of benefits, we offer: - A salary range of €76,500 - €95,500 + Incentive Awards tied to your performance - Hybrid working model, based in our Dublin office 3 days a week - Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team - Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays) - €1,200 learning budget each year to use on books, training courses and conferences - Private healthcare scheme - Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6% - Wellbeing benefits: financial education, women's and men's health support, mental health benefits, including coaching and counselling ## Skills ### Required - data analysis - fraud operations - stakeholder management - problem solving - strategic thinking ### Nice to have - 3rd party/outsourcing management - fraud operations in payments or banking - financial crime - money laundering risks --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8225843?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)