# Product Day 2 Governance Lead

**Company**: Sun Life
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Senior-Manager---Manager--Product-Management_JR00128888?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d78b3adf-534

## Description

We are seeking an experienced and highly organized project management professional to establish, lead and continuously enhance the Product Day 2 Governance Framework across the organization.

This role is responsible for managing the end-to-end lifecycle of Product Day 2 items, including enhancement requests, regulatory changes, operational improvements, customer experience enhancements, risk remediation actions, system optimizations, audit findings and post-launch product improvements.

The successful candidate will act as the central governance and delivery lead for all Product Day 2 initiatives, ensuring effective prioritization, resource allocation, dependency management and execution oversight across multiple business and support functions.

**Job Responsibilities**

**Product Day 2 Governance Model, Portfolio Management & Delivery Oversight**

- Own and manage the Product Day 2 Governance Framework and operating model.

- Establish governance standards, prioritization methodologies, delivery controls and monitoring mechanisms for Day 2 initiatives.

- Maintain the centralized Day 2 portfolio and ensure all initiatives are properly assessed, prioritized and governed.

- Establish and maintain a risk-based prioritization framework balancing customer impact, regulatory requirements, operational risks and business benefits and facilitate prioritization discussions.

- Monitor portfolio health, delivery capacity, backlog aging and implementation progress.

- Produce portfolio dashboards and executive reports for management review.

- Coordinate and oversee the execution of Day 2 initiatives from concept through implementation and closure.

- Monitor key project dependencies, risks, issues and resource constraints.

- Facilitate cross-functional working sessions to ensure timely resolution of delivery challenges.

- Drive execution discipline and ensure adherence to established governance standards.

**Product-related Initiative Delivery & Management**

- Manage product-related initiatives from initiation through implementation and post-launch stabilization as assigned by line manager.

- Develop and maintain project plans, delivery roadmaps, milestones, critical paths, dependencies and resource requirements.

- Manage project risks, issues, assumptions and dependencies through structured governance processes, facilitate discussions and decision-making among stakeholders.

- Monitor delivery progress and proactively implement mitigation actions to ensure successful execution.

- Coordinate with project team and present project status updates in regular meetings among the Product Implementation Committee (PIC).

- Ensure all project documentation, approvals and governance requirements are completed in accordance with internal policies and regulatory expectations.

**Job Requirements**

- Bachelor's degree in Business Administration, Project Management, Information Systems or related discipline.

- Minimum 8 years of relevant experience in Product Day 2 Management, Project Management, Process Improvement, Business Transformation, Insurance Operations or related disciplines.

- Professional certifications such as PMP, PRINCE2, Agile, Lean Six Sigma or equivalent project management and process optimization qualifications.

- Strong project planning, execution and dependency management capabilities.

- Experience managing large backlogs and complex initiative portfolios.

- Ability to identify emerging risks and proactively develop mitigation strategies.

- Passion for continuous improvement and operational excellence.

- Proficiency in using Microsoft Office with advanced Microsoft Excel skills. Excellent in written and spoken English and Chinese.

**Benefits**

- 5-day work

- Attractive salary

- MPF

- Group life and group medical insurance

- Excellent career development opportunities

## Skills

### Required
- Project Management
- Process Improvement
- Business Transformation
- Insurance Operations
- Microsoft Office
- Microsoft Excel

### Nice to have
- PMP
- PRINCE2
- Agile
- Lean Six Sigma

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Source: [Apply at sunlife.wd3.myworkdayjobs.com](https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Senior-Manager---Manager--Product-Management_JR00128888?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)