# RECEPTIONNISTE H/F

**Company**: Accor
**Location**: Roissy-en-France, IDF
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154640589-receptionniste-h-f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/receptionniste-h-f-d782dea6-244/

## Description

We are seeking a full-time Receptionist to join our team at the Novotel Suites Paris CDG Airport Villepinte hotel, located in the heart of the Paris Nord 2 business centre.

As a Receptionist, you will play a key role in ensuring a memorable experience for our guests. You will be responsible for providing exceptional customer service, handling guest requests, and ensuring the smooth operation of the front desk.

Key responsibilities:

- Welcome guests with professionalism and courtesy during check-in and check-out.

- Manage reservations made by phone, email, and online platforms.

- Provide information about the hotel, available services, and tourist information.

- Handle phone calls and messages, directing them to the relevant departments.

- Resolve guest complaints and concerns efficiently and courteously to ensure guest satisfaction.

- Perform daily closing procedures and billing operations.

- Implement brand and hotel policies and procedures related to guest control and security.

- Prepare documents and areas for the morning team.

- Work on various projects assigned by your supervisor.

- Embody the Heartist spirit in your interactions with guests.

Requirements:

- Previous experience in hotel reception, preferably in a similar role.

- Excellent presentation and a strong focus on customer service.

- Ability to work independently and as part of a team.

- Proficiency in computer software and reservation systems (e.g., OPERA CLOUD, BIZZON, TARS).

- Strong English language skills, both written and verbal (additional languages an advantage).

- Reliable, flexible, and able to work varied shifts, including nights and weekends.

- Hold a CAP, Bac Pro, BTS Hôtellerie, or equivalent qualification; motivated individuals with relevant experience or training will also be considered.

- Understanding of customer care principles.

- Problem-solving skills.

- Ability to interact with the public, displaying kindness and availability.

Working conditions:

- Full-time position with rotating shifts, including nights, weekends, and public holidays.

- 8-hour work periods.

If you're interested in this opportunity, please contact Virginie Merion at Virginie.MERION@accor.com.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- communication
- problem-solving
- time management
- reservation systems

### Nice to have
- OPERA CLOUD
- BIZZON
- TARS
- additional languages

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154640589-receptionniste-h-f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)