# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Coed-Duon, Gwent
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400097038?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-nightshift-d74cc92d-b14/

## Description

We are seeking a Customer and Trading Manager to lead our nightshift team at our store in Coed-Duon, Gwent. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves.

You will often be responsible for running a full store operation on your own overnight, ensuring the safety and wellbeing of colleagues in store. You will also be responsible for making sure that standards are brilliant come morning, so we are ready to serve our customers.

As a people manager, you will be responsible for managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, and receive a £4,500 premium on top of their base salary. The base salary is from £31,700.

**What makes a great nightshift manager:**

- Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns

- Previous line management responsibilities in a fast-paced, operational environment

- Resilience to deal with both the mental and physical demands of working nights

- Provides brilliant customer service and coaches a team to do the same

- Has previous experience delivering and monitoring KPI's or other performance indicators

- Can manage disciplinaries, performance issues, or other similar employee relations issues

- Leads operations and is comfortable doing this alone in the absence of more senior management

- Puts inclusivity at the heart of everything they do

**Essential Criteria:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

**Benefits of working with us:**

- Discount card – 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided for colleagues in all stores

- Generous holiday entitlement, maternity, and paternity leave

- Pension – we'll match 4-7.5% of pension contributions

- Sainsbury's share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal, and financial advice

- Colleague networks – link with like-minded people to help fulfil potential

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

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## Skills

### Required
- customer service
- team management
- operational leadership
- KPI delivery
- employee relations

### Nice to have
- nightshift working
- high-volume operational environment

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