# Senior Sales Engineer

**Company**: Zendesk
**Location**: Karnataka - Fully Flexible
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/India---Karnataka---Fully-Flexible/Senior-Solutions-Consultant--Pre-Sales-_R34808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d72dc920-953

## Description

At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES).

We are seeking a Senior Sales Engineer to sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation.

## Why This Role? Why Now?

- Drive the AI Revolution: Step into an elite presales environment where you will directly architect the deployment of modern Agentic AI workflows and Large Language Models (LLMs) for top global enterprises.

- Strategic Scope: Evolve your career by expanding your enterprise influence by presenting technical value narratives directly to economic buyers and C-level stakeholders.

- Innovative Culture: Work within an ecosystem designed to optimize human potential through advanced digital tools, where continuous learning, curiosity, and experimentation are hardwired into our daily performance.

## What You'll Be Doing

- Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.

- Lead Technical Architecture Discovery: Conduct rigorous, deep-dive technical discovery and AI readiness assessments. Translate complex system requirements into scalable pilots and proofs-of-concept (POCs) and enterprise-grade pilots that demonstrate clear business value.

- Build Scalable Accelerators: Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components that allow regional teams and Systems Integrators (SIs) to deploy Zendesk solutions at scale.

- Own the Technical Sales Lifecycle: Serve as the absolute technical authority from qualification through execution. Architect secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).

- Bridge Product & Field Strategy: Partner directly with Product Management and Engineering to provide real-world, technical feedback from the field, identifying product gaps and shaping the future roadmap of Zendesk's core AI and platform ecosystem.

## What You Bring to the Role (Basic Qualifications)

- Education: Bachelor’s degree in a related highly quantitative technical discipline is required.

- Experience: 6+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments.

- Technical Fluency: Deep expertise with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures.

- AI/ML Expertise: Strong foundational knowledge of AI technologies, including Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment.

- Domain Knowledge: Solid understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern IT Service Management (ITSM) systems.

- Travel Commitment: Ability and willingness to travel between 30% and 50% annually to lead critical, high-touch on-site customer architecture sessions and strategic regional briefings.

## Preferred Qualifications

- A Master’s degree or professional technical cloud/AI certifications.

- Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).

- Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.

- Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.

## Skills

### Required
- Python
- Node.js
- JavaScript
- REST/SOAP APIs
- middleware frameworks
- cloud ecosystem architectures
- Large Language Models (LLMs)
- prompt engineering
- retrieval-augmented generation (RAG)
- autonomous agent deployment

### Nice to have
- Master’s degree or professional technical cloud/AI certifications
- open-source contributions
- technical blogging
- community mentorship

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/India---Karnataka---Fully-Flexible/Senior-Solutions-Consultant--Pre-Sales-_R34808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)