# Customer Success Manager

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Customer-Success-Manager--Salesforce-Commerce-Cloud---Demandware-exp-mandatory-_JR331777?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d72a9dd4-828

## Description

The Customer Success team at Salesforce is looking for a driven and detail-oriented Customer Success Manager (CSM). You will be responsible for a small number of assigned accounts, ensuring clients extract the most value out of their Salesforce investment.

Responsibilities:

- Function as the Commerce Cloud Subject Matter Expert (SME) for the technical and operational configuration of the customer

- Attain Trusted Advisor status by developing relationships with key collaborators, site owners, and administrators

- Work closely with the customer to prepare for peak periods and high traffic sales events

- Provide proactive communications in the event of a service degradation or disruption

- Participate in issues and act as an advocate for customers during the triage and resolution of high-severity cases

- Conduct regular checkpoint calls with the customer to review Commerce Cloud releases, performance trends, and key projects

- Coordinate and work closely with multi-functional resources to support customers with technical issue resolution

- Provide timely account or issue executive-level summary status reports

- Identify and advocate for customer product needs with Salesforce Technology and Product teams

- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies

Minimum qualifications:

- Minimum of 8 years of relevant work experience in Technical Account Management, Project or Program Management, Development, or Technical Services/Architect roles

- Demonstrated technical expertise in Salesforce Commerce Cloud, customization, implementation, and product knowledge

- Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations

- Salesforce Commerce Cloud certifications

- Experience with Salesforce Commerce Cloud preferred (former Demandware Commerce)

- eCommerce knowledge is a plus

- Ability to prioritize, multi-task, and perform effectively under pressure

- Experience with cloud computing technologies, SOA, application servers, middleware, enterprise application integrations, databases, security, performance, and scalability

- Experienced with providing consulting or support to large-scale, enterprise-level accounts with technically complex configurations and high volumes of transactions/load

- Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team

- Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level

## Skills

### Required
- Salesforce Commerce Cloud
- Technical Account Management
- Project Management
- Cloud Computing
- eCommerce

### Nice to have
- Salesforce Commerce Cloud certifications
- Experience with Salesforce Commerce Cloud (former Demandware Commerce)
- eCommerce knowledge

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Customer-Success-Manager--Salesforce-Commerce-Cloud---Demandware-exp-mandatory-_JR331777?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)