# Technical AI Product Manager

**Company**: Cisco
**Location**: San Jose, California
**Experience**: senior
**Job type**: full-time
**Salary**: $154,900.00 to $225,300.00
**Category**: Product Management
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Technical-Product-Manager---Support---TAC_2027608-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-ai-product-manager-d6e9d460-d7a/

## Description

The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation. You will own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development.

Responsibilities:

- Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention.

- Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency.

- Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows.

Minimum Qualifications:

- Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field.

- 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end.

- Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks.

- Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows.

- Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability.

Preferred Qualifications:

- Background in technical support, TAC, or managed services, especially in networking or infrastructure.

- Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts.

- Experience with event-driven or state-machine-based workflow design.

- Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline.

- Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.

Benefits:

- Medical, dental, and vision insurance.

- 401(k) plan with a Cisco matching contribution.

- Paid parental leave.

- Short and long-term disability coverage.

- Basic life insurance.

- Paid time away.

- Optional 10 paid days per full calendar year to volunteer.

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## Skills

### Required
- Computer Science
- Engineering
- Data Science
- Business
- Agentic AI
- Autonomous AI agents
- Multi-agent orchestration frameworks

### Nice to have
- Cisco IQ
- AgenticOps platform
- AI Canvas
- Lifecycle-risk concepts
- Event-driven workflow design
- State-machine-based workflow design

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Technical-Product-Manager---Support---TAC_2027608-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)