# Manager, TMPM Process & Risk Operations Lead

**Company**: Capital One
**Location**: McLean, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $134,400 - $153,300
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--TMPM-Process---Risk-Operations-Lead_R1001671-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d6aab9da-49e

## Description

We are seeking a Process Strategist to join our Talent Management Performance Management Operational Excellence (TMPM OE) team. You will lead the transformation of our talent and performance management operations from manually-heavy processes to institutional excellence.

**Key Responsibilities:**

- Audit current 'institutional knowledge' across the team to create high-fidelity process maps and logic trees.

- Identify friction points in existing processes and redesign workflows for maximum efficiency using systematic thinking, AI tools, and partnership with programming team members.

- Translate optimised operational workflows into clear, logic-based requirements for Product Partners.

- Partner with Product Operations to integrate refined processes into their user support and incident management models.

- Prepare data and process logic for automation, enabling the team to quickly leverage emerging technologies.

- Ensure process designs are modular and adaptable for international markets.

**Success looks like:**

- Systems Thinking: The ability to see the 'big picture' of the talent & performance management ecosystem.

- Information Design: Mastery of process mapping tools and the ability to turn 'messy' conversations into structured documentation.

- Automation Curiosity: Practical experience or a strong aptitude for using systematic or AI tools to streamline workflows.

- Translational Communication: The ability to communicate effectively with various stakeholders.

- Bias for Clarity: A relentless drive to eliminate ambiguity.

The minimum and maximum full-time annual salaries for this role are $134,400 - $153,300.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- process mapping
- systematic thinking
- AI tools
- communication

### Nice to have
- experience with AI and/or technology
- strategic mindset
- hands-on execution-oriented approach

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--TMPM-Process---Risk-Operations-Lead_R1001671-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)