# Senior Customs Brokerage Agent

**Company**: Expeditors
**Location**: Federal Way, WA
**Experience**: senior
**Job type**: full-time
**Salary**: $40-$50/hour
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000149077795-senior-customs-brokerage-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-customs-brokerage-agent-d697b11d-035/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

The Senior Customs Brokerage Agent is a key operational and technical resource within the U.S. Import Brokerage team. This role combines customer account management, customs brokerage expertise, mentoring, compliance support, and process improvement.

**Key Responsibilities**

- Manage a portfolio of import brokerage accounts of varying size and complexity.

- Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.

- Support onboarding and implementation of new brokerage accounts.

- Communicate with U.S. Customs and Partner Government Agencies (PGAs) regarding examinations, holds, releases, and regulatory requirements.

- Act as a liaison between Compliance and Operations by translating regulatory requirements into practical operational guidance.

- Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.

- Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.

- Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.

- Support timely resolution of debits, credits, and other account financial activities.

- Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

**Position Allocation**

- 50-75% Customer Account Management and Brokerage Operations

- 25-50% Mentoring, Training, Process Improvement, Customer Onboarding, and Departmental Leadership Initiatives

**What Success Looks Like** The Senior Customs Brokerage Agent is recognized as:

- A trusted advisor to customers.

- A technical expert for complex brokerage matters.

- A bridge between Compliance and Operations.

- A mentor who develops future brokerage talent.

- A collaborative leader who strengthens team culture and drives continuous improvement.

**QUALIFICATIONS** **Minimum Qualifications**

- Minimum 5 years of progressively responsible brokerage experience.

- Strong written and verbal communication skills

**Preferred Qualifications**

- Current U.S. Customs Broker License

- Certified Import Clearance Specialist (CICS) Certification

- Dangerous Goods Certification

- Previous mentoring, training, or leadership experience

- Experience communicating directly with CBP and PGAs

**Additional Information** Expected Salary Range: $40-$50/hour

Expeditors offers excellent benefits:

- Paid Vacation (first year prorated based off month of hire)

- Holidays (10)

- Flexible Days (2)

- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

- 401(k) Retirement Savings Plan with employer match

- Employee Stock Purchase Plan (ESPP)

- Medical, Prescription Drug, Dental & Vision Coverage

- Health Savings Account (HSA)

- Life and Disability Insurance

- Paid Parental Leave (additional eligibility criteria)

- Dependent Care Flexible Spending Account (DC FSA)

- Commuter Benefit

- Employee Assistance Program (EAP)

- Training and Personnel Development Program

- Educational Assistance and Reimbursement

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## Skills

### Required
- U.S. Customs Broker License
- Strong written and verbal communication skills
- brokerage experience

### Nice to have
- Certified Import Clearance Specialist (CICS) Certification
- Dangerous Goods Certification
- mentoring
- training
- leadership experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000149077795-senior-customs-brokerage-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)