# Support Engineer (Bangkok Based)

**Company**: AppsFlyer
**Location**: Seoul
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/appsflyer/jobs/8908249002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d68293b2-76b

## Description

We are seeking a Support Engineer to join our team in Seoul. As a customer-obsessed company, our Support Engineers interact with customers daily to ensure they have an amazing AppsFlyer Experience.

Responsibilities:

- Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication

- Work with the Customer's App development team to troubleshoot any SDK implementation issues

- Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues

- Enrich our client Knowledge Base with relevant technical information

- Create and lead support improvement processes across the company

Requirements:

- Korean native speaker, advanced proficiency in English, both written and spoken

- Passion for Superior Client Experience, people person, adaptive to multi-cultural environments

- 3+ years of experience in technical customer support and superior communication skills for complicated issues

- Logical thinking, action-oriented with strong organisational, analytical, and problem-solving skills

- Highly adaptable, fast learner, inquisitive

- Multitasking with clear understanding of priority, and ability to work independently

Bonus Points:

- Web / mobile marketing and digital advertising experience

- Ability to integrate, test, and troubleshoot mobile SDKs

- Background in web/Mobile development or QA

- Experienced in LLM and AI Agent

- Being referred by an AppsFlyer team member

## Skills

### Required
- Technical Customer Support
- Problem-Solving
- Communication
- Analytical Skills
- Organisational Skills
- Korean

### Nice to have
- Web/Mobile Marketing
- Digital Advertising
- Mobile SDKs
- LLM
- AI Agent

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/appsflyer/jobs/8908249002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)