# FBS Call Center Supervisor (Pre-sales)

**Company**: Capgemini
**Location**: Aguascalientes, Aguascalientes
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/h7k3hfjmAYYF6vyHiq5mP7/fbs-call-center-supervisor-(pre-sales)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d675ecd8-55b

## Description

Our Client, a leading US insurer, seeks a Call Center Supervisor to enable their team to succeed in a sales-oriented, metrics-driven environment. The supervisor will oversee a team to maximize lead qualification quality and pre-sales support effectiveness for Farmers' Direct Business sales pipeline.

Key responsibilities:

- Monitor team performance, including lead qualification quality, transfer rate, contact rate, efficiency, and compliance with company and telemarketing regulatory guidelines.

- Develop and implement plans to improve team performance and individual skill sets in outbound sales support techniques.

- Ensure team members meet individual and team performance goals tied to Direct Business sales pipeline objectives.

- Communicate individual performance to team members and provide team performance information to the Director.

- Interact with customers and leads, and partner with other leaders to improve lead qualification and outbound campaign processes.

- Maintain up-to-date knowledge of procedures, dialer and CRM tools, contractual provisions, and telemarketing regulatory requirements.

- Continuously build personal skill set through in-house or outside sales/industry-related courses/seminars.

Requirements:

- High School Diploma or equivalent required; Bachelor's degree preferred.

- Recent leadership experience required.

- Experience in contact center operations.

- Sales/results orientation.

- Bilingual proficiency in English and Spanish.

- People management, communication, and coaching skills.

Preferred qualifications:

- Experience in a senior service support or sales support role.

- Experience in outbound calling.

- Experience in insurance or a related field.

Benefits:

- Competitive salary and performance-based bonus.

- Comprehensive benefits package, including grocery vouchers, restaurant vouchers, SGMM, private health insurance, paid time off, and training & development opportunities.

## Skills

### Required
- leadership
- contact center operations
- sales
- communication
- coaching
- bilingual English and Spanish

### Nice to have
- outbound calling
- insurance
- senior service support

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/h7k3hfjmAYYF6vyHiq5mP7/fbs-call-center-supervisor-(pre-sales)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)