# Sr. Manager, Sales Operations

**Company**: Thomson Reuters
**Location**: São Paulo, São Paulo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/Sr-Manager--Sales-Operations_JREQ204425?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/sr-manager-sales-operations-d6654fb1-c49/

## Description

We are seeking a Sr. Manager, Sales Operations to join our team in São Paulo. As a leading company in the Technology sector, Thomson Reuters combines intelligence, technology and human expertise to deliver trusted answers that help professionals make confident decisions and run their businesses better.

**Key Responsibilities**

- Lead a team, ensuring that all processes, systems and support activities are executed efficiently.

- Analyse Renewals data, implement improvement strategies and coordinate across departments to optimise renewal performance.

- Facilitate communication and collaboration between the Operations, Finance and Customer Success teams.

- Validate billing, delinquency, renewals and invoice information.

- Support Customer Success managers in administrative areas such as opportunity processing, customer quotes and Renewals information management.

- Renewals reporting and tracking; knowledge of Salesforce and SAP.

**Required Qualifications**

- Advanced English – Mandatory.

- Bachelor's degree in Technology, Engineering, Business Administration or related fields.

- Experience in Customer Success Operations, Revenue Operations or Business Operations.

- Proven experience working with Customer Success teams or providing operational support to these areas.

- Experience in direct people management.

- Experience managing operational projects and cross-functional initiatives.

- Solid experience with Customer Success platforms (Gainsight, Totango, Sensedata, ClientSuccess or similar).

- Advanced experience with CRM platforms, especially Salesforce.

- Advanced experience with BI tools (Power BI, Tableau, Looker).

- Experience implementing automations and operational optimisations.

**Preferred Qualifications**

- Solid knowledge of SaaS metrics (MRR, ARR, NRR, GRR) and customer satisfaction metrics.

**What we offer**

- Hybrid work model: flexible and integrated work environment.

- Flexibility and work-life balance: ""Flex My Way"" policies to manage personal and professional responsibilities.

- Professional development and growth: continuous learning culture and skill development.

- Competitive benefits: comprehensive benefits package including health and dental insurance, mental health days, performance incentives and financial well-being resources.

- Global recognition: inclusive and diverse culture, flexibility and work-life balance.

- Social impact: contribute to the community through our Social Impact Institute, paid volunteer days and ESG initiatives.

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## Skills

### Required
- English
- Salesforce
- SAP
- Gainsight
- Totango
- Sensedata
- ClientSuccess
- Power BI
- Tableau
- Looker

### Nice to have
- SaaS metrics
- customer satisfaction metrics

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/Sr-Manager--Sales-Operations_JREQ204425?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)