# Customer Success - North America - Strategic Accounts

**Company**: ElevenLabs
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/7563e051-8de0-48ac-bcf2-70eaf22e3f8b/customer-success-north-america-strategic-accounts
**Canonical**: https://yubhub.co/jobs/job_d6415bfe-543

## Description

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.

## What you'll do

- Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems.

- Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

## What you need

- 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role.

- Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention.

## Skills

### Required
- Customer Success
- Strategic Account Management
- Enterprise Partnership
- B2B SaaS
- Developer Tools
- AI/ML

### Nice to have
- Audio AI
- API Integrations
- SDKs