# Customer Success Specialist (CSS)

**Company**: Cisco
**Location**: San Diego, California
**Experience**: senior
**Job type**: full-time
**Salary**: $153,300.00 to $207,300.00
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Diego-California-US/Customer-Experience-Customer-Success-Specialist_2029044-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-specialist-css-d63f8cd3-e5c/

## Description

Join the Global Enterprise Segment (GES) Customer Success team at Cisco, where you will partner with complex organizations to modernize identity and Zero Trust architecture.

As a Customer Success Specialist (CSS), you will be a strategic advisor for enterprise security executives, identity architects, and IT operations teams.

Key responsibilities:

- Manage proactive adoption strategies and value realization across a portfolio of Fortune 500 accounts.

- Partner with security architects to integrate Cisco Duo across hybrid environments, including Entra ID, Okta, and EHR systems.

- Lead Executive Business Reviews (QBRs/EBRs) to demonstrate security ROI and identify architectural gaps.

- Leverage AI and telemetry to analyze account health, surface risk, and accelerate time-to-value.

- Cultivate a collaborative culture through peer mentoring, feedback loops, and knowledge sharing.

Minimum qualifications:

- 10+ years in Customer Success, Technical Account Management, or Solutions Architecture supporting enterprise SaaS or cybersecurity.

- 5+ years of experience with IAM, MFA, SSO, SAML/OIDC protocols, or directory services (e.g., Active Directory, Entra ID, Okta).

- 1+ years of experience using AI tools, LLMs, or prompt-driven workflows to streamline technical tasks.

- Proven experience managing enterprise relationships, conducting executive business reviews, and delivering adoption plans.

- Experience analyzing telemetry and authentication logs to evaluate account health and security risks.

Preferred qualifications:

- Demonstrated growth mindset, with the ability to navigate complex feedback and collaborate in a diverse team.

- Practical experience building AI workflows or automation scripts to accelerate troubleshooting and reporting.

- Experience with healthcare (EPCS/EHR), financial services, or regulated compliance frameworks (FIPS, FedRAMP, HIPAA, PCI-DSS).

- Experience navigating Cisco partner ecosystems, Global Price List (GPL) models, and SaaS renewal cycles.

Benefits:

- Medical, dental, and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- Paid time away (vacation, holidays, sick time)

- Optional 10 paid days per full calendar year to volunteer

Salary range: $153,300.00 to $207,300.00

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## Skills

### Required
- IAM
- MFA
- SSO
- SAML/OIDC
- AI
- telemetry
- Customer Success
- Technical Account Management
- Solutions Architecture

### Nice to have
- AI workflows
- automation scripts
- healthcare
- financial services
- regulated compliance frameworks
- Cisco partner ecosystems

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Diego-California-US/Customer-Experience-Customer-Success-Specialist_2029044-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)