# Manager, Customer Enablement - Figma Weave (New York, United States)

**Company**: Figma
**Location**: New York, NY
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $153,000-$269,000 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6232422004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d63b81b9-709

## Description

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As the Manager, Customer Enablement, you will lead a team of Customer Experience Managers (CEMs) who partner deeply with Weave’s customers.

Responsibilities:

- Lead, manage, and grow a team of high-performing CEMs

- Set clear goals and expectations, provide mentorship and coaching, and support career development

- Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded

- Refine and scale playbooks and best practices for CEMs

- Drive operational excellence through team processes, tooling, and reporting

- Ensure the team is delivering exceptional value and experience across our enterprise customer base

- Regularly engage directly with customers and act as an escalation point when required

- Represent the voice of the customer internally and influence product strategy

Requirements:

- 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function

- 5+ years of total experience in customer-facing roles within high-growth SaaS companies

- A customer-first mindset with strong strategic thinking and execution capabilities

- A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures

- Excellent communication skills, with the ability to connect with a wide range of internal and external personas

Nice to Have:

- Familiarity with post-production, creative workflows, or Figma / Weave itself

- Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company

- A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development

Benefits:

- Health, dental, and vision coverage

- Retirement benefits with company contributions

- Parental leave and reproductive or family planning support

- Mental health and wellness benefits

- Paid time off

- Company recharge days

- Cell phone and home internet reimbursements

- Lifestyle spending accounts

Salary: $153,000-$269,000 USD per year

## Skills

### Required
- Customer Experience
- Customer Success
- Strategic Thinking
- Leadership
- Communication

### Nice to have
- post-production
- creative workflows
- Figma
- Weave
- VFX
- UX/UI
- Design Ops
- Frontend Development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6232422004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)