# Patient Contact Centre Advisor - Outpatients Team

**Company**: Spire Healthcare
**Location**: BRENTWOOD, ESSEX
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Other
**Industry**: Healthcare

**Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/28944?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d63a7025-a8c

## Description

Spire Healthcare are recruiting full-time Patient Contact Centre Advisors within their office in Brentwood, Essex. These are permanent opportunities working 37.5 hours per week.

As a Patient Contact Centre Advisor, you will be responsible for ensuring the provision and maintenance of an efficient patient customer service experience within the centre.

**Responsibilities:**

- Provide and maintain an efficient bookings system for all outpatients using a computerized system (SAP)

- Manage the telephone lines in an effective and timely manner

- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse-led clinics (making and changing appointments, clinic changes and cancellations)

- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate

- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate

- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

**Requirements:**

- Demonstrable literacy and numeracy skills

- Track record of successful delivery in a similar role, in an office and/or customer service environment

- Experience of handling high call volumes in a fast-paced environment

- High level of PC literacy and experience of using multiple systems and programs

- Excellent interpersonal and communication skills

- The ability to work effectively as part of a team

- Able to work under pressure and to tight deadlines, with good organisational skills

**Induction Training:** Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 6pm Monday to Friday with occasional Saturday shifts.

**Benefits:**

- 35 days annual leave inclusive of bank holidays - pro-rata

- Employer and employee contributory pension with flexible retirement options

- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

- Free car park

- Free DBS

- Private medical insurance

- Life assurance

## Skills

### Required
- literacy
- numeracy
- PC literacy
- communication skills
- organisational skills

### Nice to have
- experience of handling high call volumes
- experience of using multiple systems and programs

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Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/28944?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)