# Case Operations Manager

**Company**: Morgan & Morgan
**Location**: Chicago, IL
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Legal

**Apply**: https://job-boards.greenhouse.io/morganmorganjobsapplynow/jobs/6231989004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d6219393-718

## Description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods.

We are seeking a Case Operations Manager to join our Complex Litigation practice team. As a Case Operations Manager, you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement.

Responsibilities:

- Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases

- Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines

- Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement

- Partner with Product, Legal, Marketing, Biz Ops, and 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams

- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online

- Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3rd party vendors, email marketing, to drive client engagement

- Oversee staffing needs as well as training and onboarding of new case team members

Job Qualifications:

- 3+ years of work experience in management consulting, business operations, or operations management role

- Excellent problem-solving and structured thinking skills

- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans

- Advanced analytical skills, with experience delivering data-driven recommendations

- Comfort working autonomously in fast-paced environment across multiple high-priority projects

Benefits:

- Medical and dental insurance

- 401(k) plan

- Paid time off and paid holidays

## Skills

### Required
- operations management
- analytical skills
- problem-solving
- communication

### Nice to have
- knowledge of legal world
- experience with Salesforce
- startup or high-growth company experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/morganmorganjobsapplynow/jobs/6231989004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)