# Principal Merchant Success Manager

**Company**: ShipBob
**Location**: Remote - United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $115,496 - $192,493
**Category**: Logistics & Supply Chain
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/shipbobinc/jobs/4720980005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d5cdae22-71a

## Description

As a Principal Merchant Success Manager at ShipBob, you will play a critical role in managing and scaling ShipBob's most strategic merchant partnerships.

You will serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.

Your responsibilities will include:

- Building and running success frameworks that align operational performance with strategic growth goals

- Partnering with ShipBob's fulfillment center teams to ensure processes, SLAs, and escalations are managed with speed and accountability

- Leading cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs

- Serving as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities

To succeed in this role, you will need:

- 8+ years of experience in account management or program management in a supply chain/logistics role

- Direct project management experience, certifications and training is a bonus

- Familiarity with fulfillment or warehouse operations to credibly partner with on-site operations teams and translate operational challenges into merchant-facing solutions

- Demonstrated track record of managing enterprise-level clients and building executive-level relationships

- Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset

ShipBob offers a competitive total compensation package with a pay for performance approach. The full base pay range for this position is $115,496 - $192,493.

Benefits include:

- Medical, Dental, Vision & Basic Life Insurance

- Paid Maternity/Parental Leave Program

- Paid Holidays & Flexible Time Off Program

- Paid Sick Leave

- Wellness Days (1 day/quarter)

- 401K Match

- Comprehensive Benefits Package

## Skills

### Required
- account management
- program management
- supply chain
- logistics
- project management
- fulfillment operations
- warehouse operations
- executive-level relationships

### Nice to have
- direct project management experience
- certifications and training

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipbobinc/jobs/4720980005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)