# Senior HR Generalist **Company**: EarnIn **Location**: Mexico City **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: HR **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/earnin/jobs/8311899?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d5b231ec-04c ## Description We are looking for a Senior HR Generalist to join our People Operations team in Mexico City as both a hands-on contributor and a thought partner. You will help build and maintain the policies, SOPs, and programs that keep our global People team running well. Responsibilities: ## Thought Partnership and Systems Thinking - Act as a thought partner to People Operations leadership on how our workflows, systems, and vendor partnerships should work as we scale, bringing recommendations and not only observations - Map end-to-end processes, identify handoffs, failure points, and manual steps, and design and implement improvements, using automation and AI where they make the work faster or more reliable - Use patterns from requests, cases, and audit findings to spot trends, prioritize improvements, and make the case for change - Help define how work is divided between the internal team, our managed services provider, and People Partners, and document who does what so requests land in the right place - Evaluate new tools, vendors, and automation opportunities across People Operations, and help decide where AI or process change will have the most impact ## HR Policy, Compliance, and SOPs - Draft, maintain, and interpret HR policies and guidelines in partnership with our People Partners, and keep them consistent across locations as our global footprint grows - Build and maintain SOPs, wikis, and knowledge base content, structured so processes can be repeated and handed off and so AI-assisted self-service can answer employee questions accurately - Support HR compliance, including reporting and filings, audit and regulatory inquiries, and keep documentation audit-ready - Monitor changes in employment laws and regulations across our locations, and work with Legal and People Partners to update policies and processes - Review recurring People Operations processes for compliance gaps, and recommend controls and fixes ## Program and Project Support - Provide project management support for new People systems and platform rollouts, including requirements gathering, vendor coordination, testing and quality checks, system integration, launch communications, and post-launch support - Coordinate People programs such as the performance and promotion cycles, including timelines, templates, manager communications, calibration logistics, and tracking - Partner with People Partners, Legal, Finance, and IT on change management, launch communications, and manager and employee enablement for new programs and policies - Maintain project trackers and build recurring People reporting, share insights with stakeholders, and raise risks and dependencies early ## People Operations Support - Process and validate onboarding, offboarding, and employee data changes in Workday, including manual steps when integrations fail, and flag root causes so they can be fixed at the source - Triage People Help Desk and ad hoc requests in partnership with the People Ops team, resolve what you can, route the rest to the right owner, and use knowledge base content and AI-assisted tools to answer common questions faster and more consistently - Support day-to-day benefits, leave, and absence questions in partnership with our managed benefits services provider and People Operations team, and serve as a knowledgeable resource for employee questions on a global scale ## Partnership and Flexibility - Partner with People Partners so that tactical work is handled efficiently and does not fall to them, freeing their time for business partnering - Flex across priorities as needs change and provide coverage for teammates when they are out - Support and guide less experienced teammates through work reviews, documentation, and knowledge sharing Requirements: - 5+ years of experience across a broad range of HR and People Operations work - A systems thinking approach - Working knowledge of an HRIS (Workday preferred) - In-depth knowledge of HR policy, employment laws, and compliance requirements - Experience writing, maintaining, and improving SOPs, policies, and knowledge base content - Experience managing HR programs and projects end to end with minimal guidance - Strong reporting and data skills - Practical AI fluency - Clear written and spoken communication in English (Spanish is a plus) - Strong attention to detail and follow-through, and sound judgment when handling confidential information - Self-starter who can prioritize competing requests, work through ambiguity, and ask for help at the right time - Ability to work from our Mexico City office at least two days per week - Occasional travel to California for in-person team events ## Skills ### Required - HRIS - AI - HR policy - compliance - project management - data analysis - communication ### Nice to have - managed benefits services providers - global benefits and leave administration - automation - SQL --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/earnin/jobs/8311899?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)