# Manager, National Credit

**Company**: Royal Bank of Canada
**Location**: Toronto, Ontario
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Manager--Operations-II_R-0000190646-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

As Manager, National Credit, you will lead operations within Wealth Management Canada's National Credit division.

The primary purpose of this position is to supervise and provide leadership for a team supporting time-sensitive, complex exception-based and/or highly specialized credit operations processes.

You will be responsible for hiring, onboarding, and training new team members, while providing coaching, recognition, and development for your team in a fast-paced environment.

The Manager will provide insights and support to a variety of credit and risk transactions in a high-volume environment.

The role requires working with regulators, Internal Controls, Operational Risk, Internal/External Auditors, Finance, and Royal Bank partners to ensure that the team adheres to policies and procedures.

Balancing risk and operational efficiency while delivering a high level of client satisfaction are the key components of this role.

**Responsibilities**

- Managerial Excellence (50%): Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.

- Department Support (30%): Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.

- Process Improvement (15%): Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications.

- Training & Documentation (5%): Develop and provide ongoing training support for team members related to department processes and systems, and develop and maintain department procedures.

**Requirements**

- 4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience.

- 5+ years of securities, banking, technology, and/or job-specific industry experience.

- Canadian Securities license (recommended).

- 2+ years of demonstrated and sound managerial experience leading and managing a team.

- Advanced problem identification, analytical, and resolution skills.

- Experience with change management and leading teams through transition.

**Nice-to-haves**

- Leadership & People Skills – Ability to build, direct, and develop high-performing teams; attract and retain talent.

- Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions.

- Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options, and derivatives products).

- Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform.

**What's in it for you?**

- A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

- Leaders who support your development through coaching and managing opportunities.

- Ability to make a difference and lasting impact.

- Work in a dynamic, collaborative, progressive, and high-performing team.

- Flexible work/life balance options.

- Opportunities to do challenging work.

- Opportunities to take on progressively greater accountabilities.

- Access to a variety of job opportunities across the business.

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## Skills

### Required
- Customer Service
- Customer Service Management
- Decision Making
- Interpersonal Relationship Management
- Investment Performance Measurement
- Operational Delivery
- Process Improvements
- Risk Management
- Time Management
- Treasury Management

### Nice to have
- Leadership & People Skills
- Industry Expertise
- Credit Expertise
- Wealth Management business knowledge

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