# Implementation & Service Team Member

**Company**: Deutsche Bank
**Location**: Seoul, Centropolis Tower A
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Seoul-Centropolis-Tower-A/Corporate-Bank---Client-Service-Analyst_R0447374-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d59ff1c6-9d8

## Description

We are seeking an experienced professional to join our Implementation & Service Team as part of Relationship & Transaction Management at Deutsche Bank in Seoul. You will play a crucial role in supporting and coordinating the onboarding of new clients, setting up product solutions for corporate clients, and ensuring smooth business operations.

Key Responsibilities:

- Implement cash management products, including account opening coordination, internet banking setup, and customer ERP integration

- Provide second-level support for customers on DB-direct internet

- Offer Electronic Banking (EB) training during the implementation process

- Manage ongoing technical support, customer service, and incident resolution

- Deliver daily client service support, including payment tracking, account information, and payment details

- Investigate non-receipt of funds, payment failures, and DB internet banking inquiries

- Collaborate with clients and coverage teams to develop and execute implementation plans, ensuring clear expectations and transparency of timelines

Requirements:

- Minimum 2-3 years of experience in the cash management or banking industry

- Technical or implementation background/skills preferred

- Ability to work well within tight deadlines and possess good time management skills

- Strong organisational skills and interpersonal skills for effective communication with internal and external stakeholders

- Bachelor's degree

- Fluency in Korean and English (written and spoken)

- Proven ability to leverage AI tools to enhance productivity and optimise workflows

Benefits:

- Corporate Group Insurance with premiums borne by the company

- Medical check-ups with costs borne by the company (annual/bi-annual basis)

- Remote working arrangement called 'Future of Work'

- Employee Assistance Programme (EAP) with free and confidential counselling and online work-life resources

We offer a supportive environment focused on your development and wellbeing. If you're looking for a challenging role with opportunities for growth, apply now.

## Skills

### Required
- Cash Management
- Banking Industry
- Technical Skills
- Time Management
- Organisational Skills
- Interpersonal Skills
- Korean
- English
- AI Tools

### Nice to have
- Implementation Background
- ERP Integration

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Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Seoul-Centropolis-Tower-A/Corporate-Bank---Client-Service-Analyst_R0447374-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)