# Social Support Coordinator

**Company**: Focusrite plc
**Location**: El Segundo, California
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $47,000pa
**Category**: Customer Support
**Industry**: Technology

**Apply**: https://apply.workable.com/j/BF9330F984?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d59843fc-6a7

## Description

As a Social Support Coordinator, you will assist existing and prospective customers on social media platforms to a high standard, both reactively and proactively.

You will represent the company on social platforms, reinforcing a professional yet friendly approach, and build rapport with advocates and key communities.

Core responsibilities include:

- Maintaining a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner

- Monitoring and responding to YouTube comments on brand videos

- Absorbing customer trends and sentiment, reporting back to Support Management and Marketing at regular intervals

- Facilitating online conversations with customers, inspiring brand advocacy

- Managing relationships with brand advocates

- Monitoring and engaging in brand-related online conversations

- Reporting on online reviews and feedback from customers and fans

The ideal candidate will have:

- Knowledge and experience of key social platforms – Facebook, Instagram, X/Twitter, YouTube, TikTok

- Excellent communication and collaboration skills

- A friendly, calm, professional approach to customer engagement

- Experience dealing with customers

- A passion for audio and music

- Audio tech knowledge would be an advantage

- Experience with (or at least knowledge of) the company's family of products

The company offers comprehensive benefits, including health insurance, dental and vision insurance, life insurance, short- and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise.

## Skills

### Required
- social media
- customer service
- communication
- collaboration
- audio tech

### Nice to have
- audio technology
- music industry knowledge

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/BF9330F984?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)