# Senior Operations Manager - NL Terminals (M/F/X)

**Company**: Eurostar
**Location**: Amsterdam, North Holland
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Transportation

**Apply**: https://apply.workable.com/j/7D5CDDF67B?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d5941690-284

## Description

Eurostar is seeking a Senior Operations Manager to oversee day-to-day operations at its UK terminals in Amsterdam and Rotterdam.

The successful candidate will serve as Eurostar's senior operational representative on site, making key decisions during duty periods to ensure safe, reliable, and customer-focused operations in both normal and disrupted situations.

Key responsibilities include:

- Leading daily terminal operations in Amsterdam and Rotterdam for UK-bound services

- Acting as the senior operational decision-maker on site during duty periods

- Ensuring passenger and staff safety, service quality, and operational readiness

- Functionally managing and coordinating contracted service providers

- Monitoring performance against SLAs and escalating risks or non-performance

- Coordinating operational interfaces with NS and other external partners

- Contributing to continuous improvement initiatives based on operational data, incidents, and feedback

Requirements:

- Significant experience in railway, transport, or station operations, ideally in a complex, customer-facing environment

- Proven ability to operate as a senior on-site decision-maker in normal and disrupted situations

- Strong functional leadership skills, with the ability to influence and coordinate teams without hierarchical authority

- Experience working with contracted service providers and performance management frameworks

- Solid understanding of safety management systems, security, and risk management

- Excellent communication and coordination skills across multiple stakeholders

- Fluent in English and Dutch

- Willingness to work primarily from Amsterdam and Rotterdam terminals, with operational flexibility

## Skills

### Required
- railway operations
- transport operations
- station operations
- leadership
- safety management
- risk management
- communication
- coordination
- English
- Dutch

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/7D5CDDF67B?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)