# Site Reliability Engineering Manager

**Company**: Tide
**Location**: Serbia
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/tide/jobs/8044346003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d578c424-a1f

## Description

## About Tide

Tide is transforming the small business banking market, supporting over 2 million members globally across the UK, India, Germany, and France. They offer business accounts and related banking services, along with a comprehensive set of highly usable and connected administrative solutions.

## About the Team

The SRE team is part of Platform Engineering, with a mission to own the reliability system, determining how reliable Tide is by default. Success is measured by SLO attainment and the reliability members experience.

## About the Role

Tide is hiring an Engineering Manager to lead the SRE team that owns their reliability system. As an Engineering Manager, SRE, you will:

- Lead: Hire, coach, and set clear goals for the SRE team.

- Define SLOs: Agree SLOs with service owners and run the error budget policy.

- Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.

- Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.

- Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.

- Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.

- Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.

- Measure outcomes: Track SLO attainment and member-facing reliability metrics.

- Support: Advise product engineering teams on reliability.

## What We Are Looking For

- An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions.

- A Professional who wants to own real systems in production and be measured on outcomes.

- 10+ years in software engineering or infrastructure engineering roles.

- 3+ years in engineering leadership roles.

- Strong knowledge of SLIs, SLOs, SLAs, and error budgets.

- Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry.

- Experience using Terraform.

- Working knowledge of Kubernetes, AWS, and Java.

- Experience with canary rollouts, auto-rollback, and auto-scaling.

- Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags.

- The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives.

- Experience running blameless retrospectives that uncover the root cause of complex issues.

## Tech Stack

- Cloud: AWS and Kubernetes

- Infrastructure as code: Terraform

- Observability: OpenTelemetry and Coralogix

- Service catalogue: Backstage

- Backend: Java, Python, and Go

- Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags

## What You'll Get In Return

- Remote first

- 25 days of paid annual leave

- 3 paid days off for volunteering or L&D activities

- Private Health Insurance

- Mental Health Support Platform

- FitPass

- Family and friendly leave (according to statutory)

- Personal L&D budget

- Share Options

## Skills

### Required
- SLIs
- SLOs
- SLAs
- error budgets
- OpenTelemetry
- Terraform
- Kubernetes
- AWS
- Java
- Python
- Go
- canary rollouts
- auto-rollback
- auto-scaling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tide/jobs/8044346003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)