# Product Support Specialist

**Company**: Lucid Software
**Location**: Salt Lake City, UT
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/lucidsoftware/jobs/5844865004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d571c4ed-f3e

## Description

As a Technical Product Support Specialist on the Customer Operations team at Lucid Software, you will interact with customers, drive solutions with professional communication, and collaborate internally. You'll help launch new products and features, impacting how Lucid helps thousands worldwide through help centers, online communities, and email support.

Responsibilities:

- Develop and maintain product expertise to resolve user issues

- Manage technical issues by investigating, troubleshooting, and escalating problems

- Collaborate with Engineering, Product Management, and peers on user-impacting issues and bugs

- Identify and monitor key user operational metrics to drive improvements

- Represent Lucid by growing and managing a Lucid product community

- Provide exceptional support tailored to customer needs

- Contribute to content strategy and develop clear Help Center content

Requirements:

- 2 years practical work experience or a Bachelor's degree with strong academic performance

- Strong sense of personal ownership and responsibility

- Ability to work independently and cross-functionally

- Strong written and verbal communication skills

- Excellent analytical capabilities and problem-solving skills

- Detail-oriented, organized, and a good team player

This position is hybrid, combining remote work with in-person collaboration at our South Jordan, UT office two days per week.

## Skills

### Required
- analytical capabilities
- problem-solving skills
- written and verbal communication
- product expertise
- troubleshooting

### Nice to have
- Experience optimizing systems
- Basic Project Management
- Teaching or mentoring
- User experience principles
- Technical aptitude

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lucidsoftware/jobs/5844865004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)