# Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Bicester, Oxfordshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: part-time
**Salary**: From £27,000
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400090098?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-experience-manager-d556d6a4-419/

## Description

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Bicester, Oxfordshire, you will be responsible for ensuring exceptional customer experiences across the store. You will lead a team to deliver high-quality service, manage front-end operations, and oversee daily activities.

The salary for this role will be dependent on your experience, store size, complexity, and location, but starts from £27,000.

Key responsibilities include:

- Managing the overall customer experience across the store

- Leading the front-end checkout operation

- Overseeing petrol station operations (if applicable)

- People management, including performance management and scheduling

- Assuming overall responsibility for running the store at times

To be successful in this role, you should have:

- Previous line management experience in a fast-paced environment

- A focus on customer service and coaching a team to deliver exceptional experiences

- Experience in managing performance, disciplinaries, and employee relations

- Ability to lead operations and make decisions independently

We offer a range of benefits, including:

- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks

- Generous holiday entitlement

- Pension matching contributions

- Share scheme

- Wellbeing support

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, and more

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## Skills

### Required
- customer service
- team management
- leadership
- performance management

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