# Customer Success Manager, Enterprise

**Company**: Harvey
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/harvey/2a6e84f5-0fd3-4e69-8539-d00c35603a64?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-enterprise-d5190c3b-49b/

## Description

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As an Enterprise Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies, and premier asset managers.

**Responsibilities**

- Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.

- Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.

- Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early, and driving initiatives that support long-term customer success and retention.

- Training & Enablement: Evangelize the power of Harvey as you meet with end-users and collaborate with Legal Product Specialists to enable end-users to adopt Harvey on a daily basis.

- Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.

- Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.

- Travel required: Up to 25% of the time.

**Requirements**

- Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house), or top-tier management consulting firms.

- History and comfort conducting change management and wide-scale adoption for large technology projects.

- Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.

- Results-driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.

- A strong commitment to be collaborative and proactive with a team-first mentality.

**What We Offer**

- A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.

- An opportunity to contribute to the growth and direction of our rapidly evolving Customer Success program, building out best-in-class playbooks and processes.

- A collaborative work environment that promotes growth, learning, and development.

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## Skills

### Required
- strategic customer success
- account management
- change management
- AI solutions

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/harvey/2a6e84f5-0fd3-4e69-8539-d00c35603a64?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)