# Customer and Trading Manager - Small Supermarket

**Company**: Sainsbury's Supermarkets Ltd
**Location**: March, Cambridgeshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096716?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-small-supermarket-d508fcce-946/

## Description

We are seeking a Customer and Trading Manager to lead our small supermarket team in March, Cambridgeshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.

The salary for this role will be dependent on your experience, as well as the store size, complexity, and location, but starts from £31,700.

**Responsibilities:**

- Working closely with a small team of managers to ensure the store runs smoothly every day

- Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop

- Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

- Helping another store occasionally, as needed

**Requirements:**

- Previous line management responsibilities in a fast-paced, operational environment

- Experience providing brilliant customer service and coaching a team to do the same

- Ability to deliver KPIs and other performance indicators

- Experience managing disciplinaries, performance issues, and other employee relations issues

- Leadership skills, with the ability to operate independently in the absence of more senior management

**Benefits:**

- Discount card offering 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday

- Annual bonus scheme based on company and individual performance

- Free food and hot drinks provided for colleagues in all stores

- Generous holiday entitlement, maternity and paternity leave

- Pension matching 4-7.5% of contributions

- Sainsbury's share scheme

- Wellbeing support, including emotional support, counselling, legal and financial advice

- Colleague networks and Cycle to Work scheme

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## Skills

### Required
- customer service
- team management
- leadership
- performance management

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