# Customer Success Manager

**Company**: Stripe
**Location**: Sydney
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8352148?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-d4c5c606-f5e/

## Description

## Job Overview

As a Customer Success Manager at Stripe, you will play a critical role in ensuring the complete post-sales lifecycle of a Stripe user, driving maximum value from their investments, leading to project success, retention, and renewal.

## Responsibilities

- Lead the post-sale engagement, retention, and growth of your customers, partnered closely with the Account Executive.

- Support expansion of your accounts, identifying opportunities, driving business outcomes, and ensuring customers are successful in partnership with the account team.

- Build and foster relationships with senior executives in business, product, engineering, finance, and IT, in partnership with the Account Executive and team.

- Evangelize Stripe customer success stories and customer success systems and processes.

- Articulate and drive customer use cases, customer value, and expansion while maintaining trusted customer advisor status.

- Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of Stripe's products and industry.

- Perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.

- Advocate for the customer to internal stakeholders, sharing customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.

- Drive overall account health, including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.

## Requirements

- 4+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product.

- Sophisticated business sense and understanding of underlying drivers and strategy of user's businesses.

- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.

- Strong analytical skills and operating rigor.

- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.

- History of success as a consultant, pre-sales, technical account management, or equivalent.

- Proven track record of achieving targets and goals, preferably in a sales setting.

- Track record of managing complex projects and/or programs.

- Has handled difficult customers or situations and can demonstrate resolutions.

- Willingness to tackle things on your own.

- Must work within a team environment with sales and services peers.

- Ability to navigate data and people to find answers.

- A capability to work well with a wide range of people, both internally and externally.

- The motivation and flexibility to work well in a high-growth environment where things change quickly.

## Preferred Qualifications

- Experience working within a high-growth technology company.

- Experience with consumption-based businesses is a plus.

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## Skills

### Required
- client-facing
- customer success
- technical product
- business sense
- analytical skills
- executive presence
- presentation skills
- consultant
- pre-sales
- technical account management

### Nice to have
- high-growth technology company
- consumption-based businesses

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8352148?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)